Terms of service

Terms of Service

Welcome to City Walk Footwear. By accessing our website, browsing our store, or placing an order with us, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. General

This website is operated by City Walk Footwear. Throughout the site, the terms “we”, “us”, and “our” refer to City Walk Footwear. By visiting our website and/or purchasing something from us, you engage in our service and agree to be bound by these Terms of Service, including all policies referenced on our website.

If you do not agree to these Terms, please do not use our website or services.

2. Eligibility to Use the Website

By using this website, you confirm that:

you are legally capable of entering into a binding agreement, or
you are using the website under the supervision of a parent/guardian where applicable

3. Product Information

We make every effort to display product colors, designs, descriptions, and details as accurately as possible. However:

actual colors may vary due to screen settings, lighting, or photography
slight variations in finish, shade, or texture may occur
product availability may change without notice

We reserve the right to modify, discontinue, or update products, prices, descriptions, and offers at any time without prior notice.

4. Pricing and Payments

All prices displayed on the website are subject to change without prior notice.

We reserve the right to:

correct pricing errors
cancel orders affected by technical or pricing mistakes
refuse or limit orders at our discretion

Payment options may include prepaid and Cash on Delivery (COD), subject to availability.

5. Order Acceptance and Cancellation

Placing an order does not automatically guarantee acceptance. We reserve the right to accept, reject, cancel, or limit any order at our sole discretion, including but not limited to cases involving:

suspicious or fraudulent activity
fake / unverifiable COD orders
stock unavailability
pricing or technical errors
repeated returns / abusive order behavior
incomplete customer information

Orders may only be cancelled before dispatch. Once shipped, cancellation may not be possible and such orders will be governed by our Return / Refund Policy.

6. Shipping and Delivery

We aim to process and ship orders within reasonable timelines. However, delivery dates are estimates only and may be affected by courier delays, remote locations, weather conditions, operational issues, or other factors beyond our control.

City Walk Footwear shall not be liable for delivery delays caused by third-party logistics providers or external circumstances.

7. Returns, Replacements and Refunds

All returns, replacements, and refunds shall be governed strictly by our Return, Replacement & Refund Policy available on the website.

By placing an order, you agree to the return conditions including:

7-day return / replacement window
mandatory unboxing video for claims
customer-paid return and replacement shipping charges
inspection of returned products before refund / replacement approval
rejection of used, dirty, damaged, or tampered returns

8. Customer Responsibilities

Customers agree to provide accurate and complete details including:

full name
shipping address
contact number
payment and delivery information

Customers are also responsible for:

checking the parcel at the time of receipt
recording a full-angle unboxing video for any claim
ensuring returned products are packed properly and shipped within the allowed timeline
using products carefully and as intended

9. Intellectual Property

All content on this website, including but not limited to:

text
graphics
logos
design elements
website layout
product presentation
images created by us

is the property of City Walk Footwear or its respective owners and may not be copied, reproduced, republished, or used without permission.

10. Prohibited Use

You agree not to use the website for any unlawful or prohibited purpose, including but not limited to:

fraud or impersonation
misuse of COD orders
submitting false claims
interfering with website operations
copying website content without permission
uploading malicious code or attempting unauthorized access

11. Limitation of Liability

To the fullest extent permitted by law, City Walk Footwear shall not be liable for any indirect, incidental, special, or consequential damages arising out of:

use of the website
delay in delivery
product misuse
third-party service interruptions
technical errors
customer negligence or incorrect information

Our maximum liability, if any, shall not exceed the amount paid by the customer for the specific order in dispute.

12. Indemnity

You agree to indemnify and hold harmless City Walk Footwear, its owners, team members, partners, and service providers from any claims, losses, liabilities, damages, costs, or expenses arising out of:

your misuse of the website
breach of these Terms
false return / refund / damage claims
violation of any law or third-party rights

13. Third-Party Services

We may use third-party providers for payment processing, shipping, analytics, advertising, communication, and other services. We are not responsible for the acts, omissions, delays, or policies of such third-party providers.

14. Privacy

Your use of our website is also governed by our Privacy Policy. By using the website, you consent to the collection and use of information as described there.

15. Right to Refuse Service

We reserve the right to refuse service, restrict access, cancel orders, block customers, or deny returns / refunds to any user at our sole discretion where we suspect abuse, fraud, policy violation, or harmful conduct.

16. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time without prior notice. Changes will become effective once posted on the website.

17. Governing Principle

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India