Privacy policy

Privacy Policy

At City Walk Footwear, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use our website, place an order, contact us, or interact with us, we may collect certain personal information including but not limited to:

name
mobile number
email address
shipping and billing address
order details
payment-related details (excluding sensitive card/banking data directly processed by secure payment providers)
communication details and customer support messages
IP address, browser type, device information, and browsing activity on our website

2. How We Use Your Information

We may use the information collected for the following purposes:

to process and fulfill your orders
to confirm, pack, ship, and deliver products
to provide customer support
to process refunds, returns, or replacements
to send order updates, notifications, or service-related messages
to improve our website, products, and customer experience
to detect fraud, suspicious activity, or misuse
to comply with legal or regulatory requirements
to run marketing, remarketing, and promotional campaigns where permitted

3. Payment Information

We do not directly store your complete debit card, credit card, UPI PIN, or banking credentials on our website. Payments may be processed through third-party payment gateways and service providers that operate under their own privacy and security policies.

4. Sharing of Information

We may share your information with trusted third parties only where necessary for operating our business, such as:

shipping and courier partners
payment gateway / payment processing providers
website, analytics, advertising, or technology service providers
fraud prevention / verification service providers
legal, regulatory, or governmental authorities when required by law

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to:

improve website performance and user experience
remember customer preferences
analyze traffic and visitor behavior
measure ad performance
run remarketing / retargeting campaigns

By using our website, you consent to the use of such technologies where applicable.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration. However, no website, server, or online transmission is completely secure, and we cannot guarantee absolute security.

7. Customer Responsibility

Customers are responsible for ensuring that the personal details shared with us are accurate, complete, and up to date. We are not responsible for issues caused by incorrect information submitted by the customer.

8. Retention of Information

We may retain your information for as long as necessary for order processing, customer support, legal compliance, dispute resolution, fraud prevention, internal records, and legitimate business purposes.

9. Third-Party Links and Services

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of such third-party platforms. Customers are advised to review the privacy policies of those websites separately.

10. Marketing Communication

We may use your contact details to send updates, promotional offers, product launches, cart reminders, or other marketing communication, subject to applicable law. You may opt out of promotional communication where such option is provided.

11. Children’s Privacy

Our website is not intended for children without supervision. We do not knowingly collect personal information from minors in violation of applicable law.

12. Your Consent

By visiting our website, placing an order, submitting your information, or using our services, you consent to the collection, use, and processing of your information as described in this Privacy Policy.

13. Changes to Privacy Policy

City Walk Footwear reserves the right to update, modify, or change this Privacy Policy at any time without prior notice. Updated policies will be effective once posted on the website.