Shipping policy

Shipping Policy

At City Walk Footwear, we work to dispatch and deliver your orders as quickly and safely as possible. Please read our Shipping Policy carefully before placing an order.

1. Order Processing Time

  • Orders are generally processed within 1–3 business days after order confirmation.

  • Orders placed on Sundays, public holidays, or non-working days may be processed on the next working day.

  • During sale periods, festivals, high-order volume, or unforeseen situations, processing time may be slightly longer.

2. Shipping Timeline

Estimated delivery timelines may vary depending on the customer’s location, courier partner serviceability, weather conditions, operational delays, and other external factors.

In general, delivery may take approximately:

  • 3–7 business days for most serviceable locations

  • Longer for remote, rural, or non-serviceable areas

These timelines are only estimates and not guaranteed delivery commitments.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated at the time of order confirmation.

City Walk Footwear reserves the right to update shipping charges at any time without prior notice.

4. Cash on Delivery (COD)

Cash on Delivery may be available on selected serviceable pin codes only.

We reserve the right to:

  • accept or reject COD orders

  • request order confirmation before dispatch

  • cancel suspicious, fake, or unverifiable COD orders

5. Order Confirmation & Dispatch

Once your order is placed successfully, you may receive an order confirmation. After dispatch, shipment details may be shared through available communication channels.

Please ensure that the shipping address, phone number, and other details provided at the time of placing the order are correct and complete.

6. Delivery Delays

While we make every effort to deliver orders on time, delays may occur due to reasons beyond our control, including but not limited to:

  • courier partner delays

  • weather conditions

  • strikes or transport disruptions

  • incorrect customer details

  • failed delivery attempts

  • high order volume

  • remote location service issues

  • natural calamities or other force majeure events

In such cases, City Walk Footwear shall not be held liable for delay in delivery.

7. Customer Responsibility at Delivery

Customers are requested to:

  • accept the parcel personally or through an authorized person

  • check the parcel condition before opening

  • record a full-angle, uncut unboxing video from the start of opening the package

This unboxing video is mandatory for any claim related to wrong item, damage, missing item, return, or replacement.

8. Incorrect Address / Failed Delivery

If an order is delayed, returned, or undelivered due to incorrect shipping details, unavailability of the customer, refusal to accept the parcel, or repeated failed delivery attempts, the customer may be responsible for any additional shipping / re-shipping charges.

9. Return Shipping

In case of approved returns or replacements, return shipping charges and replacement shipping charges shall be borne by the customer, unless specifically communicated otherwise by us.

10. Damaged / Wrong / Missing Product Claims

If you receive a wrong, damaged, defective, or missing product, you must contact us within 7 days of delivery with:

  • order details

  • issue description

  • clear photos, if required

  • full-angle, uncut unboxing video

Claims without a valid unboxing video may not be accepted.

11. Shipping Coverage

We currently ship to serviceable locations within India, subject to courier partner availability.

12. Contact for Shipping Queries

For any shipping-related questions, delivery concerns, or order support, customers may contact us through the contact details available on our website.